Mel, I feel your article is missing many important factors on why the corporate restaurants are shutting down and several small mom and pops selling or closing down.
As a third-generation restaurateur, my family and I have been operating restaurants in the Kamloops area for over 45 years. Contributing factors for food service businesses closing down or selling include increases in lease rates, wages, utilities, grocers, advertising and finding staff. Some of the above have risen by as much as 50 per cent in the past 10 years.
Let’s go back 20 years, when dine-in restaurants and pubs started to see a decline, when they banned smoking from restaurants or legal drinking was reduced from .08 to .05. Even the closing of video stores and the popularity of Netflix play a role in customers wanting to order in.
The convenience of being able to order online has definitely hurt the majority of small business owners and allowed many corporate businesses to profit.
Personal online ordering or using a third online ordering service absolutely needs to be a part fever restaurant’s business plan. It’s only going to grow in popularity in the coming years.
As I mentioned in a previous personal post, if you are going to order online, support your local companies like Mitchie’s Delivery. Sean Martin and Mitch Hughes have done an amazing job of growing Mitchie’s Delivery in Kamloops.