United Airlines apologized today (Monday, April 10, 2017) after a 69-year-old man was dragged off an airplane because the flight was over-booked.
Videos posted on social media show law enforcement officers pulling the man from his seat and dragging him by the arms down the aisle as shocked passengers looked on.
“This is an upsetting event to all of us here at United,” said airline CEO Oscar Munoz in a statement. “I apologize for having to re-accommodate these customers. Our team is moving with a sense of urgency to work with authorities and conduct our own detailed review of what happened.”
“We are also reaching out to this passenger to talk directly to him and further address and resolve this situation,” he added in the statement.
Chicago police said the passenger “became irate” when he was asked to leave his seat. The man struck his head on an armrest, “causing injuries to his face.”