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KNOX – Customers are feeling boxed in by Canada Post’s fuel surcharges

(Image: Mel Rothenburger(

I MAILED A PAPERBACK to Edmonton last week.

The postage cost $21, more than the book itself.

No, I told the postal clerk, I don’t want you to charter a jet and read it to them in person. Just chuck it in a truck with the other presents.

OK, I shouldn’t have been surprised. People who mail packages regularly are used to the prices. It’s only those of us whose parcel-shipping is limited to the lead-up to Christmas who swallow our gum.

Actually, those who are used to the prices still find them hard to swallow.

For more than 20 years, Natalie Weeks has owned ­beardancecraft.com.

It’s an online business whose bread and butter involves shipping craft- and doll-making supplies from her home in a semi-rural part of the Cowichan Valley to customers around North America.

“Last year I spent over $8,000 on shipping,” she said. “It’s a big hit.”

What really hurts, she said, are the fuel surcharges that Canada Post adds to its shipping costs. The surcharges, which are adjusted each Monday, have been around for 20 years but really became noticeable to Weeks as pump prices soared this year. As they rose, her orders fell.

She took another hit Monday when fuel surcharges for domestic delivery reached 39.5 per cent, up half a point from the week before. (The rate for international parcel shipping is 23 per cent.)

“It’s nuts,” she said Wednesday. She can’t understand how Canada Post can justify a $4.20 surcharge on a package travelling just 70 kilometres to a customer in Metchosin. “I think it’s a money grab, honestly.”

Courtenay-Alberni MP Gord Johns feels the same way. He rose in the House of Commons this week to demand that the federal government force the post office to give consumers a break and drop the charges this Christmas.

Families are having trouble as it is and shouldn’t be wobbled by the cost of sending gifts to loved ones, he said. “It’s price-gouging.”

For its part, Canada Post says year-round fuel surcharges have become standard practice in the shipping industry.

“We understand the impact this can have on customers and we therefore work to reflect current pricing,” the corporation said in a statement. The rate is tied to the cost of diesel, ranging from a 20 per cent surcharge when the price per litre is $1.50 to 45 per cent when it tops $2.51.

This week, diesel was pegged at $2.30. Note that Canada Post’s 39.5 per cent rate was comparable to FedEx’s. Also note that the post office lost buckets of money last year.

Johns contends that the fees are disproportionate to the actual impact of rising fuel costs. In any case, he said, the surcharges are too hard on inflation-battered families and small businesses.

The MP bristled when federal cabinet minister Helena Jaczek replied to his Commons question by saying that the post office operates at arm’s length from government.

“The Liberals want to sit on the sidelines and say ‘It’s not our problem, it’s a Crown corporation.’ ” Pffft, he said — it’s a taxpayer-owned outfit, so the government can intervene if it wants. And if the post office pleads poverty, he said, the Liberals can fund it as needed.

Where would the money for that come from? Johns wants the Liberals to tax the massive profits being recorded by Big Oil, ones that he said have contributed to the “greedflation” driving up energy prices.

“The Liberals need to do more to protect Canadian families and small businesses,” he said.

If that sounds like the standard stuff of partisan politics, to Weeks it still rings true. On Wednesday, she fielded a $22 order from Ontario that was just a wee bit too thick to go as oversized letter mail at a cost of $3.19, so she was looking at $34.75 for shipping (or, more likely, a $20 pre-paid box).

It rankles that Canada Post gives a volume discount to large corporations. It feels like she’s subsidizing them when she’s the one trying to keep her head above water.

“It’s not easy,” she said, “to have an online business in Canada as a small business.”

jknox@timescolonist.com

About Mel Rothenburger (9358 Articles)
ArmchairMayor.ca is a forum about Kamloops and the world. It has more than one million views. Mel Rothenburger is the former Editor of The Daily News in Kamloops, B.C. (retiring in 2012), and past mayor of Kamloops (1999-2005). At ArmchairMayor.ca he is the publisher, editor, news editor, city editor, reporter, webmaster, and just about anything else you can think of. He is grateful for the contributions of several local columnists. This blog doesn't require a subscription but gratefully accepts donations to help defray costs.

3 Comments on KNOX – Customers are feeling boxed in by Canada Post’s fuel surcharges

  1. Robert George // December 8, 2022 at 12:53 AM // Reply

    A friend used to send me a popular aviation magazine now and then from LA. I asked the local post office gal to weigh it and asked the price to LA. You bet! Double?? Also it was being opened. The local RCMP denied doing it so I guess it was the PO. Porn or drugs I guess. It’s difficult to put a 26 of good reasonably priced Scotch in a brown envelope darn it.

  2. Richard Carlson // December 4, 2022 at 12:58 PM // Reply

    I would imagine that the Post Office, as a crown corporation, puts out audited financial statements every year and should be available on line. It would be interesting to review and see how they are really doing.

  3. Dave Monsees // December 4, 2022 at 5:31 AM // Reply

    The Liberal can throw lots of money to the CBC that does nothing for the economy, but nothing for the Post Office? I guess the only way out of this is to get a Post Office Manager that can kiss better, at least as good as the CBC.

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