Re: Doug Collins’ column, “It only took 16 years to get it right on windshield repairs,” Feb. 13, 2017).
Private Insurance companies have always offered windshield repairs at no cost to the insured owner under the comprehensive part of the vehicle insurance program.
Not only does this save money for the insurance company (cost of chip repair verses a windshield placement) but the private insurance companies used the “free chip” program to take away insurance customers from ICBC. The car insurer only is required to maintain third party liability with ICBC and can take out the comprehensive component with the private vehicle insurers.
Thousands of insurers used the private side for comprehensive insurance because of free chip repairs resulting in ICBC not being able to compete.
What is hard to understand is why for over 15 years did ICBC not provide “free chip” repair coverage, guess they thought the vehicle owner would pay for the repair from their own pocket, cost of roughly $50 per chip repair.
Is Stone now saying this change at ICBC is a major improvement for the insured just before a provincial election? It is not, what is really going on here is ICBC has finally woken up and has gone back to where they were about 15 years ago in an attempt to win back some customers and at the same time reduce operating costs by have windshields repaired rather than replaced.
ICBC made a stupid move that lasted for 15 +\- years, now Stone is bringing it out as an election goodie. OMG how low can they stoop!