FEATURED COMMENT – Banal conversation is a good thing because we’re people, not numbers
Re: “Technological disruption and the loss of face-to-face interaction”:
Personally, those small friendly phrases are very comforting. In some other countries, people are not so friendly. When I moved to Quebec, I had to become accustomed to the first few minutes of banal conversation, whether on the phone or in person, before we could discuss the business at hand. I appreciate the custom now. We’re people, not numbers.
JOANNE HARDER

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